Home / Support / Voicemail
Modified on March 19, 2024
https://portal.kiwivoip.co.nz/pabxprefs/settings/inbound-calls/voicemail
Kiwi VoIP Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, forward and the ability to deliver messages via email and use SMS for notifications (charges apply).
You can manage your voicemail service in the Kiwi VoIP web portal.
Setting Up your Voicemail Greeting
Option One – Via the Kiwi VoIP web portal
Select the number you wish to record the voicemail greeting for from the Cloud PBX landing page and then select Voicemail Services from the Inbound Features Menu
You have the option to record your Voicemail Unavailable or Voicemail Busy messages.
Click the relevant link and then enter the number you want Kiwi VoIP to call you on. Answer that phone when it rings and then follow the instructions to record and save your greeting.
Option Two – Via a phone once connected to your mailbox
Press ‘0′ in the main menu to access your voicemail settings then you can select:
‘1′ – To setup your unavailable message
‘2′ – To setup your busy message
‘3′ – To setup your name
‘4′ – To setup a temporary greeting (i.e. on vacation for a while)
‘5′ – To change your PIN number (instead of using the Kiwi VoIP Live site)
Press ‘#’ after recording and follow the prompts to listen to the recording and save it if you wish.
Listening to your voicemail
From your Kiwi VoIP Phone – Simply dial *55 from your Kiwi VoIP phone to access your personal mailbox
Voicemail Star Access – Dial your own Kiwi VoIP number from any phone and wait for it to go to voicemail. When you start to hear the voicemail greeting press ‘*’ and you will be prompted for your voicemail PIN code (must already be setup) – you will then be able to access your mailbox messages as normal. You can also setup calling numbers as trusted callers to avoid having to enter a PIN number
Via the Kiwi VoIP Web Portal – You can check your new voicemails by simply logging into Kiwi VoIP and clicking on the messages tab.
Via email – You have the option in the web portal to set up email addresses to forward your voicemail onto.
Main Menu Options
‘1′ – Listen to messages in currently selected folder. (new or old messages selected when you first connect)
‘2′ – Change your current message folder. (‘0′ for new messages, ‘1′ for old messages, ‘2′ for work messages, ‘3′ for family messages, ‘4′ for friends messages, ‘#’ to cancel)
‘3′ – advanced options (‘4′ to place an outgoing call)
‘0′ – Mailbox options (record greetings and set PIN number)
‘*’ – Help
‘#’ – Exit
Menu Options when listening to messages
‘3′ – advanced options (‘1′ – send a reply if a Kiwi VoIP user, ‘2′ – call the person who left the message, ‘3′ – listen to the message details, ‘4′ – to place outgoing call)
‘4′ – Go back to the previous message
‘5′ – Repeat the current message
‘6′ – Play the next message
‘7′ – Delete the current message
‘8′ – Forward the message to another Kiwi VoIP mailbox
‘9′ – Save the message to a folder (‘0′ for new messages, ‘1′ for old messages, ‘2′ for work messages, ‘3′ for family messages, ‘4′ for friends messages)
